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Shipping & Returns

Shipping

We currently offer free delivery to UK, Australia & New Zealand addresses.

Delivery to Europe is just £1.00 plus £0.95 per item.
Delivery to USA, Canada is just £2.00 plus £0.95 per item.

We currently cannot offer delivery from this website to locations not covered by above.

Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Returns Policy

You may return unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Due to copyright restrictions we are unable to accept returns of computer software and video games once the package has been opened. We will of course replace faulty media.

We are unable to replace or repair media (cd,dvd,cartridges) that have been scratched / damaged by the customer or the customers equipment.

You should expect to receive your refund within two weeks of returning your package to us , however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 3 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We do provide full customer support and we are able in most cases to solve problems with games and accessories.  Please do include your order number in correspondence with us, to enable us to retrieve your details and purchases efficiently.